Service Agreement - Disclosure . Terms . Conditions - Preparations . Maintenance Requirements. Please Read Carefully
Preparation: Clean area and ceilings before our arrival this will reduce the chance of anything landing in the coatings. Remove all loose Items prior to our arrival.
This includes curtains, pictures, shower doors, mirrors, appliances, tables, accessories or any rugs. If we remove or move any item it is a courtesy only and any
damages are the customer responsibility. If we assist you the customer and something is damaged in the move we are not responsible.
Grout: When having tiles refinished naturally the tiles have to be in good shape. Sometimes the grout is overlooked. The grout has to be in good shape as well.
The glazing process will not fill missing grout or cracks in the grout. Therefore, if in Doubt re-grout. Check my links page if you need this done professionally.
Stripping: Surfaces that have been painted or glazed before must pass tests for both proper adhesion with the original substrate and compatibility with the new
coating. Any old coating that fails these tests must be removed with the use of a chemical paint stripper. This is referred to as Chemical Stripping. Removal of this
old coating will allow the new material to bond directly to the original substrate. If testing concludes that a proper bond exists between the substrate and the old
coating, that surface will be prepared for the new coating. Wet and dry sanding is used to remove the outer most layer of the old coating to produce a flatter,
smoother surface to spray the new finishing material upon. This is referred to as Mechanical Stripping. Both processes will require an additional charge of
$200.00 for bathtubs. The additional cost for other stripping needs will depend on the size and type of project. Some people choose to strip the tub themselves to
save the additional charges. Please use caution.
Colors and Surface Textures: Our standard color is China White. Other colors require the mixing of pigments so we cannot guarantee an absolute perfect
match on any color as we all see colors differently. Colors and Textures will vary from manufacturer so samples for Colors and surface textures shown at time of
bid should only be considered a guide. We strive to stay as close as we can to all samples shown but due to the application process variations may in color or
textures may occur. If you are not present to approve colors, textures, or speckling, we are authorized to proceed without delay. Cost to change or reapply colors
or change textures due to lack of presence by customer will be a customer expense. Counter top resurfacing is a sprayed-on liquid product that cures to a solid
conforming to your existing surface. Because each countertop is individually hand crafted, variations in color and texture are an inherent part of the resurfacing
process. Imperfections in the original counter may show through and cannot be avoided. Any cost to fix is a customer expense.
Plumbing: We are not licensed plumbers. However, you authorize us to remove or loosen handles spouts, drain covers, overflow covers, or other plumbing
hardware including shower doors if we determine it is necessary. In those cases YOU THE CUSTOMER will be responsible for returning those pieces to their
original position. Age or general decay of pipes or fixtures may make this impossible SO PLEASE CONSULT A LICENSED PLUMBER for any areas of concern.
Repair any leaks prior to our arrival. Any plumbing fixture installed or reinstalled by us is a paid courtesy. We are not responsible for any plumbing related
damages under any circumstances.
Paint and Wallpaper: To protect the immediate area we must mask it. Masking Tape can pull up wallpaper or paint. Please alert us to any areas of concern so we
can be extra careful. However any damage caused by masking or removing masking is the customer‘s responsibility.
Materials: Refinishing fumes are created during the process so we require that anyone concerned with any sensitivity or possible reactions to harsh solvent paint
like odors remain out of the immediate area during and 24 hours after the Refinishing process. This includes any animals, fish, reptiles, birds or pets. The following
precautions are taken to help with the fumes. Fumes are vented out a window, Plastic sheet is placed over the door way to minimizing any fumes that may escape
into areas outside of the bathroom.
Scheduling & Access: Our business hours are Monday through Friday 8:00 A.M. to 4:30 P.M. If you have schedule changes please notify us ASAP.
If we are detained by weather, shipping errors, illness, equipment failure, or job overruns, or circumstances beyond our control we will notify you as soon as
possible for rescheduling. We are not responsible for any losses caused by these delays. Prior to our arrival arrange access to the property. Water and electricity
are necessary.
Terms: This is a service request contract. Payment is due and payable when the job is completed. Bathtub Rx, LLC retains the Sole Final Legal ability to
determine when a job is completed within the scope of the refinishing process. Upon job completion Non-Payment will constitute a Criminal charge of THEFT OF
SERVICES. WE ACCEPT CASH, CHECKS, Credit cards are excepted via Paypal (Paypal account not required). On the final day of the job, plan to be present to
inspect the work and area for cleanliness, and to render payment. Incidental repairs required to complete the refinishing processes are authorized. Final payment
acknowledges customers acceptance, inspection for Quality of Workmanship and the surrounding area for cleanliness outside of masked areas.
Legal: Should a legal dispute arise it is mutually agreed by all parties that any settlement be limited to a customer refund only or any monies due Bathtub Rx, LLC.
It is agreed that customer will pay all legal fees and related cost to any legal dispute regardless of outcome. This document is our entire Agreement and cannot be
modified orally. Any Change must be in writing and signed and dated by all parties. If a legal issue should arise Customer agrees to settle all issues through
Mediation at the Court in the county seat where the work is being performed.
LONG TERM CARE & MAINTENANCE REQUIREMENTS BELOW
Surface Conditioning: Please do not use surface for a full 24 Hours minimum 48 is recommended. All newly refinished surfaces will have surface dust, which will
have settled into the new surface. There is no way to prevent this, as we are not working in a 100 percent dust free environment. DO NOT BE ALARMED, normal
use and regular cleaning will remove all minor surface dust marks and particles within a few weeks. DO NOT TRY REMOVING ANY PARTICLES BY PICKING AT
THEM.
1. Always wipe the surface to remove any excess water, especially if the area is subject to pooling. Do not use any abrasive cleaners on or near the refinished
surfaces. Your new finish is easily cleaned with a mild liquid cleaner. The only approved cleaners to use are .FANTASTIC., .FORMULA 409., .LYSOL TUB and
TILE., and .SCRUBBING BUBBLES.. Even if the surface does not appear dirty clean it once a week with any of the above mentioned cleaners. DO NOT USE
SOFTSCRUB., .COMET. or .AJAX..
2. Do not use any abrasive scrubbing pads, such as Scotchbrite, or any similar pad as this will scratch the new surface. A cleaning pad designed for cleaning
Teflon surfaces works well.
3. The owner and user must maintain faucets and plumbing. Leaky faucets will erode the new finish, causing it to crack and wear out prematurely. Do not use
refinished items for liquid storage or subject the surface to any dye.
4. Do not drop, drag any objects on the finish, which may cause it to chip, scrape or peel or mar the finish. Do not use any counter top as a cutting board or cut on
it.
5. Do not leave any bottles; spray cans, wet cloths on refinished surfaces for more than 24 hours. (Rust from shaving lotion cans or dye from labeling may stain
surface if allowed to sit for long periods of time).
6. Destruction of the surface may occur by using acid compounds such as drain openers or tile grout cleaners. All Harsh Chemicals should be kept away from the
finish Including hair dyes and nail polish removers and perfumes. Please keep toys from chipping bathtubs.
7. Use liquid soap or body washes as they rinse easily with water and help prevent bar soap residue. Liquid soap on any refinished tub and tile is
mandatory.
8. Owner on all areas requiring protection must maintain caulking. Caulking and/or Grouting is not warranted.
9. Damage may occur to any refinished surface when exposed to extreme heat. Please keep hot objects away from the refinished item.
10. Do not use any bath mats with suction cups. If I install slip resistant surface YOU MUST STILL USE CAUTION when using the bathtub. The slip resistant
surface will only aid to prevent slips and falls and we are not responsible for any accidents, which may occur. Scratching, deterioration of the glossy finish or
staining over time due to usage, cleaning practices or water conditions will be considered to be normal wear and tear. Warranties can not be given where the
original porcelain has been removed, or the fixture has had to have patchwork, or the surface has rust. Repairs caused by not complying with the above listed
items will be the responsibility of the customer. Scheduling repairs will be at a Mutual Convenient time. Repairs will be during normal business hours. Movement or
flexing resulting in cracks or splits on any surface including fiberglass, grout lines and caulk lines are not warranted. Contact us for repairs immediately, as it will
cause the surface to peel or lead to other problems.
WARRANTY PERIOD: (3) THREE YEARS. Bathtub Rx, LLC, warranties against the failure of adhesion of the Primer or Finish Coat, to the original consumer,
during normal residential use. Any scratching, deterioration of the glossy finish or staining over time due to usage, cleaning practices or water conditions will be
considered to be normal wear and tear. We cannot prevent dust from settling onto the newly refinished surface, as we are not working in a 100% dust free
environment. Regular cleaning will remove or make the dust particles less noticeable. DO NOT PICK OR TRY TO REMOVE PARTICLES AS THIS MAY DAMAGE
THE SURFACE. If a slip resistant surface is installed, please use caution when entering and exiting your tub or shower. We are not responsible for accidents.
Tubs with corrosion or rust problems will be repaired to the best of our ability. It is impossible to cover against any future corrosion or rust problems that may
occur. There is no guarantee that a color selected by the customer for a refinishing project will match the color of existing fixtures. (ie. Toilet, sink)
Failure of adhesion of the primer or finish coat on wall tile or grout lines (due to recessed grout lines), is not covered under this warranty and is subject to a repair
charge.
Countertop coverage does not include laminate lifting off the substrate or backsplashes separating from the countertop. Due to the composition of the Multi-speck
material, final application pattern may not match sample exactly.
Items not covered under warranty:
Sinks, Floors, Tubs w/Rust or corrosion, Chip Repairs,
Warranty does not apply to rental or commercial properties.
With proper care and maintenance, you should have a beautiful finish for many years to come.
CUSTOMER IS RESPONSIBLE FOR REMOVING MASKING PAPER, CAULKING AND REINSTALLING THE OVER FLOW PLATE AFTER 24 HOURS.
Preparation: Clean area and ceilings before our arrival this will reduce the chance of anything landing in the coatings. Remove all loose Items prior to our arrival.
This includes curtains, pictures, shower doors, mirrors, appliances, tables, accessories or any rugs. If we remove or move any item it is a courtesy only and any
damages are the customer responsibility. If we assist you the customer and something is damaged in the move we are not responsible.
Grout: When having tiles refinished naturally the tiles have to be in good shape. Sometimes the grout is overlooked. The grout has to be in good shape as well.
The glazing process will not fill missing grout or cracks in the grout. Therefore, if in Doubt re-grout. Check my links page if you need this done professionally.
Stripping: Surfaces that have been painted or glazed before must pass tests for both proper adhesion with the original substrate and compatibility with the new
coating. Any old coating that fails these tests must be removed with the use of a chemical paint stripper. This is referred to as Chemical Stripping. Removal of this
old coating will allow the new material to bond directly to the original substrate. If testing concludes that a proper bond exists between the substrate and the old
coating, that surface will be prepared for the new coating. Wet and dry sanding is used to remove the outer most layer of the old coating to produce a flatter,
smoother surface to spray the new finishing material upon. This is referred to as Mechanical Stripping. Both processes will require an additional charge of
$200.00 for bathtubs. The additional cost for other stripping needs will depend on the size and type of project. Some people choose to strip the tub themselves to
save the additional charges. Please use caution.
Colors and Surface Textures: Our standard color is China White. Other colors require the mixing of pigments so we cannot guarantee an absolute perfect
match on any color as we all see colors differently. Colors and Textures will vary from manufacturer so samples for Colors and surface textures shown at time of
bid should only be considered a guide. We strive to stay as close as we can to all samples shown but due to the application process variations may in color or
textures may occur. If you are not present to approve colors, textures, or speckling, we are authorized to proceed without delay. Cost to change or reapply colors
or change textures due to lack of presence by customer will be a customer expense. Counter top resurfacing is a sprayed-on liquid product that cures to a solid
conforming to your existing surface. Because each countertop is individually hand crafted, variations in color and texture are an inherent part of the resurfacing
process. Imperfections in the original counter may show through and cannot be avoided. Any cost to fix is a customer expense.
Plumbing: We are not licensed plumbers. However, you authorize us to remove or loosen handles spouts, drain covers, overflow covers, or other plumbing
hardware including shower doors if we determine it is necessary. In those cases YOU THE CUSTOMER will be responsible for returning those pieces to their
original position. Age or general decay of pipes or fixtures may make this impossible SO PLEASE CONSULT A LICENSED PLUMBER for any areas of concern.
Repair any leaks prior to our arrival. Any plumbing fixture installed or reinstalled by us is a paid courtesy. We are not responsible for any plumbing related
damages under any circumstances.
Paint and Wallpaper: To protect the immediate area we must mask it. Masking Tape can pull up wallpaper or paint. Please alert us to any areas of concern so we
can be extra careful. However any damage caused by masking or removing masking is the customer‘s responsibility.
Materials: Refinishing fumes are created during the process so we require that anyone concerned with any sensitivity or possible reactions to harsh solvent paint
like odors remain out of the immediate area during and 24 hours after the Refinishing process. This includes any animals, fish, reptiles, birds or pets. The following
precautions are taken to help with the fumes. Fumes are vented out a window, Plastic sheet is placed over the door way to minimizing any fumes that may escape
into areas outside of the bathroom.
Scheduling & Access: Our business hours are Monday through Friday 8:00 A.M. to 4:30 P.M. If you have schedule changes please notify us ASAP.
If we are detained by weather, shipping errors, illness, equipment failure, or job overruns, or circumstances beyond our control we will notify you as soon as
possible for rescheduling. We are not responsible for any losses caused by these delays. Prior to our arrival arrange access to the property. Water and electricity
are necessary.
Terms: This is a service request contract. Payment is due and payable when the job is completed. Bathtub Rx, LLC retains the Sole Final Legal ability to
determine when a job is completed within the scope of the refinishing process. Upon job completion Non-Payment will constitute a Criminal charge of THEFT OF
SERVICES. WE ACCEPT CASH, CHECKS, Credit cards are excepted via Paypal (Paypal account not required). On the final day of the job, plan to be present to
inspect the work and area for cleanliness, and to render payment. Incidental repairs required to complete the refinishing processes are authorized. Final payment
acknowledges customers acceptance, inspection for Quality of Workmanship and the surrounding area for cleanliness outside of masked areas.
Legal: Should a legal dispute arise it is mutually agreed by all parties that any settlement be limited to a customer refund only or any monies due Bathtub Rx, LLC.
It is agreed that customer will pay all legal fees and related cost to any legal dispute regardless of outcome. This document is our entire Agreement and cannot be
modified orally. Any Change must be in writing and signed and dated by all parties. If a legal issue should arise Customer agrees to settle all issues through
Mediation at the Court in the county seat where the work is being performed.
LONG TERM CARE & MAINTENANCE REQUIREMENTS BELOW
Surface Conditioning: Please do not use surface for a full 24 Hours minimum 48 is recommended. All newly refinished surfaces will have surface dust, which will
have settled into the new surface. There is no way to prevent this, as we are not working in a 100 percent dust free environment. DO NOT BE ALARMED, normal
use and regular cleaning will remove all minor surface dust marks and particles within a few weeks. DO NOT TRY REMOVING ANY PARTICLES BY PICKING AT
THEM.
1. Always wipe the surface to remove any excess water, especially if the area is subject to pooling. Do not use any abrasive cleaners on or near the refinished
surfaces. Your new finish is easily cleaned with a mild liquid cleaner. The only approved cleaners to use are .FANTASTIC., .FORMULA 409., .LYSOL TUB and
TILE., and .SCRUBBING BUBBLES.. Even if the surface does not appear dirty clean it once a week with any of the above mentioned cleaners. DO NOT USE
SOFTSCRUB., .COMET. or .AJAX..
2. Do not use any abrasive scrubbing pads, such as Scotchbrite, or any similar pad as this will scratch the new surface. A cleaning pad designed for cleaning
Teflon surfaces works well.
3. The owner and user must maintain faucets and plumbing. Leaky faucets will erode the new finish, causing it to crack and wear out prematurely. Do not use
refinished items for liquid storage or subject the surface to any dye.
4. Do not drop, drag any objects on the finish, which may cause it to chip, scrape or peel or mar the finish. Do not use any counter top as a cutting board or cut on
it.
5. Do not leave any bottles; spray cans, wet cloths on refinished surfaces for more than 24 hours. (Rust from shaving lotion cans or dye from labeling may stain
surface if allowed to sit for long periods of time).
6. Destruction of the surface may occur by using acid compounds such as drain openers or tile grout cleaners. All Harsh Chemicals should be kept away from the
finish Including hair dyes and nail polish removers and perfumes. Please keep toys from chipping bathtubs.
7. Use liquid soap or body washes as they rinse easily with water and help prevent bar soap residue. Liquid soap on any refinished tub and tile is
mandatory.
8. Owner on all areas requiring protection must maintain caulking. Caulking and/or Grouting is not warranted.
9. Damage may occur to any refinished surface when exposed to extreme heat. Please keep hot objects away from the refinished item.
10. Do not use any bath mats with suction cups. If I install slip resistant surface YOU MUST STILL USE CAUTION when using the bathtub. The slip resistant
surface will only aid to prevent slips and falls and we are not responsible for any accidents, which may occur. Scratching, deterioration of the glossy finish or
staining over time due to usage, cleaning practices or water conditions will be considered to be normal wear and tear. Warranties can not be given where the
original porcelain has been removed, or the fixture has had to have patchwork, or the surface has rust. Repairs caused by not complying with the above listed
items will be the responsibility of the customer. Scheduling repairs will be at a Mutual Convenient time. Repairs will be during normal business hours. Movement or
flexing resulting in cracks or splits on any surface including fiberglass, grout lines and caulk lines are not warranted. Contact us for repairs immediately, as it will
cause the surface to peel or lead to other problems.
WARRANTY PERIOD: (3) THREE YEARS. Bathtub Rx, LLC, warranties against the failure of adhesion of the Primer or Finish Coat, to the original consumer,
during normal residential use. Any scratching, deterioration of the glossy finish or staining over time due to usage, cleaning practices or water conditions will be
considered to be normal wear and tear. We cannot prevent dust from settling onto the newly refinished surface, as we are not working in a 100% dust free
environment. Regular cleaning will remove or make the dust particles less noticeable. DO NOT PICK OR TRY TO REMOVE PARTICLES AS THIS MAY DAMAGE
THE SURFACE. If a slip resistant surface is installed, please use caution when entering and exiting your tub or shower. We are not responsible for accidents.
Tubs with corrosion or rust problems will be repaired to the best of our ability. It is impossible to cover against any future corrosion or rust problems that may
occur. There is no guarantee that a color selected by the customer for a refinishing project will match the color of existing fixtures. (ie. Toilet, sink)
Failure of adhesion of the primer or finish coat on wall tile or grout lines (due to recessed grout lines), is not covered under this warranty and is subject to a repair
charge.
Countertop coverage does not include laminate lifting off the substrate or backsplashes separating from the countertop. Due to the composition of the Multi-speck
material, final application pattern may not match sample exactly.
Items not covered under warranty:
Sinks, Floors, Tubs w/Rust or corrosion, Chip Repairs,
Warranty does not apply to rental or commercial properties.
With proper care and maintenance, you should have a beautiful finish for many years to come.
CUSTOMER IS RESPONSIBLE FOR REMOVING MASKING PAPER, CAULKING AND REINSTALLING THE OVER FLOW PLATE AFTER 24 HOURS.
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